FAQs
Everything you need to know about visiting the Funplex!
Reservations & Visiting FAQs
Who needs a wristband?
The Funplex does not require admissions on weekends during September and October. Wristbands required on select school holidays as determined by The Funplex.
*Admission required October 21st and 22nd
Can a guest cancel or reschedule a reservation?
To reschedule a reservation, kindly bring your confirmation email on the new day you'd like to attend, and we'll honor your tickets for that day. Please note that tickets are valid within the current season. Additionally, ensure you bring a valid ID matching the credit card used for the reservation.
Can reservations be transferred from one guest to another?
Reservations are specific to the person who placed the reservation for the family or group. They cannot be transferred and the person who purchased the reservation must show proof of ID and credit card used for the purchase upon arrival.
Am I allowed to leave and return to the park?
For the safety of our guests at this time we are not allowing re-entry into The Funplex.
What is your weather policy?
Bad Weather Policy: The Funplex offers many activities that are amazingly fun in any kind of weather — including rides inside and outside, a waterpark, bowling, and plenty of arcade games. Guest safety is our number one priority. There are certain weather circumstances that may cause parts of the park to close earlier than scheduled or not open at all. If rain, wind or electrical storms force us to close certain rides for your safety, they will re-open as soon as safe operations can be assured.
The Funplex will issue a complimentary return ticket to enjoy the park another day if a power failure or inclement weather causes the shutdown of outdoor attractions for more than 120 minutes at a time. You must present your original Funplex receipt with the correct date to the Admissions Desk in order to receive a free return ticket. Tickets are non-refundable.
General FAQs
What are the Park Rules?
You can review our park rules here.
What is the Funplex Code of Conduct?
All guests visiting The Funplex Amusement Center must follow the Guest Code of Conduct, guests are required to comply with all local, state, and federal laws, as well as individual amusement center policies, rules and instructions posted or otherwise listed.
Is there a dress code?
The Funplex is a family-friendly facility, only appropriate attire and swimwear will be permitted. The Funplex management reserves the right to determine the appropriateness of guests' clothing. No excessively revealing, vulgar, or offensive clothing and swimwear will be permitted, including thong and "cheeky" bathing suits, and may result in removal from the park. For your safety the following is not permitted while swimming in the waterpark or riding the waterslides: cargo pants, denim shorts or cut-offs, undergarments (sports bras unless designed to go in water, underwear, or boxers), non-coast guard approved floatation devices, shoes or socks. Aqua shoes are not permitted on waterslides.
Can I wear my swimsuit on the rides?
To ensure all guests visiting The Funplex can safely enjoy their visit, swimsuits are not allowed on the dry attractions. All park guests must wear proper attire when participating on the dry attractions including shirts, shorts/pants, and appropriate footwear, at all times.
Is smoking permitted?
The Funplex is a smoke-free environment. This policy includes all forms of e-cigarettes and other products that produce a vapor or smoke
Can I bring food?
Outside food, coolers, and grills are not allowed, except for specific food allergies or infant food in non-glass jars in a personal lunch sized bag.
Can I bring my pets?
With the exception of service dogs, all animals are prohibited at the Funplex.
Can I bring my selfie stick?
The use of “selfie sticks” is prohibited.
Can I save a space in line for my friend?
Guests are not permitted to save places in line, bypass others in line, exit the line and return to the same place for any reason. Guests exiting the line must go to the back of the line if they choose to return.
What items are prohibited?
The Funplex Amusement Center reserves the right to inspect all bags, boxes, backpacks or handbags. The following items are not permitted at The Funplex:
Glass bottles or Containers
Knives or Chains
Firearms and Ammunition
Fireworks and Explosives
Chemical weapon, including mace and pepper spray
Magic Markers, Spray Paint, and Aerosol cans
Selfie Sticks, Monopods, and similar devices
Lawn chairs and folding chairs
Unmanned aerial vehicles (drones)
No tubes or any flotation items
Mermaid Tails in the pool
Safety is our #1 concern and a shared responsibility. All guests are welcome to enjoy the Funplex Amusement Center for all it has to offer. Our Team will work hard to ensure that all guests do their part in making this a fun and memorable experience.
Payment Plan FAQs
Pass benefits subject to change without notice. Pricing shown is available online only. Passholder benefits may vary by park. Contact the park you are planning to visit for any questions regarding applicable benefits. *Minimum 12-month term with 12 equal monthly payments. At end of minimum term pass will renew monthly. ***Not valid for Special Ticket Events, unless otherwise stated.
How do I cancel my payment plan?
To cancel your payment plan, please give our office a call at 856-273-9061.
How do I purchase a payment plan membership?
All-Year Memberships are now be offered at $22 a month. Check out our memberships page here for more details.
How can I make a change to my contact information?
Log into your Funplex account through our website to update or change any of your contact information.
How do I know when my next monthly payment will be charged?
Your credit card will be charged each month on the same day as your initial payment. Log into your Funplex account through our website to see the next scheduled payment.
What happens if I miss a payment?
If a payment is missed all membership accounts will be suspended for 30 days from the failed payment date. If no payment is made the membership(s) will be cancelled and the payment plan will need to be restarted.
What if I need to change or update my credit card information?
Log into your Funplex account through our website to update or change your credit card information.
How do I add or remove a member to my payment plan?
To remove a member from your payment plan, please give our office a call at 856-273-9061. To add a member, you will need to login and purchase the payment plan membership for the new member.
Waterpark FAQs
What are the operating hours of the waterpark?
The waterpark operates daily from Memorial Day to Labor Day, with hours from 10am to 7:30pm. For any special hours, please visit our hours page.
Are there changing rooms and lockers available?
Yes, the waterpark provides changing rooms and locker facilities for your convenience. You can use the changing rooms to switch into your swimwear, and the locker facilities allow you to securely store your belongings while you enjoy the attractions.
How much are lockers?
For the whole day, small lockers are available for $15, and large lockers can be rented for $20.
Do you provide life jackets?
Yes, we do provide life jackets at the waterpark. While they may not be mandatory for all attractions, they are strongly recommended for certain ones to ensure safety, especially for non-swimmers or those less comfortable in the water.
Can I bring my own inflatable tubes or floaties?
No, for safety reasons, bringing your own inflatable tubes or floaties is not permitted in the waterpark. We provide approved and safe equipment to ensure a controlled and secure environment for all visitors.
Are there height or weight restrictions for certain water slides?
Yes, there may be height or weight restrictions for certain water slides. For specific details and guidelines, please visit the attractions section of the Splashplex Waterpark page.
Can I bring my own camera or GoPro on the waterslides?
No, for safety reasons, bringing your own camera or GoPro is not allowed on the slides. This policy is in place to prevent any potential hazards or distractions that could compromise the safety of both you and other visitors.
Are there first aid stations or medical personnel on-site?
Yes, we have dedicated first aid stations on-site, and our waterpark is staffed with trained medical personnel. Your safety and well-being are our top priorities. In the event of any medical concerns or emergencies, our experienced personnel are ready to provide prompt assistance and ensure that you receive the necessary care.
Membership FAQs
Please email: membershipsML@thefunplex.com, if you have any questions about Memberships.
How does the All-Year Membership work?
If you buy an All-Year Membership in-person, it is valid right from the day of purchase. However, if you make the purchase online, its validity begins on the day you redeem it and lasts for an additional 365 days. You're welcome to use your pass on any day the park is open.
What are the perks of an All-Year Membership?
All-Year Members: 10% discount on food and beverage, two free single day admission wristbands per year, and a 20% discount on single day admission wristbands. Members also get three free buddy days, unlimited visits to other locations, a 15% discount on weekday cabana rentals, a 20% discount on souvenir cups, and a 20% discount on merchandise. Additionally, members receive a 10% discount on Mount Laurel hotel stays.
All-Year PLUS Members: Enjoy all the perks of the All-Year Membership, along with two additional free single day admission wristbands per year, 25% discount on single day admission wristbands, 25% discount on merchandise, and a Free All-Year Souvenir Cup.
What do I do if I bought a membership as a gift?
If someone bought memberships online and gifted them to another person, the recipient must present valid ID matching the credit card user when redeeming the online-purchased memberships.
How do I use my membership at the other Funplex Parks?
When arriving at another park location, inform the admissions team member that you are using your membership from our other park location, and they will assist you.
When are the buddy days?
2025 Summer Buddy Days will be announced April 2025.
Summer Season Pass FAQs
How does the Summer Season Pass work?
A Summer Season Pass is valid from Memorial Day through Labor Day. You can use your pass each day the park is open.
What are the perks of the Summer Season Pass?
The Summer Season Pass includes a 10% discount on food and beverages, a 10% discount on single day admission wristbands, three free buddy days, a 10% discount on merchandise, and access to in-park events.
The Summer Season Pass PLUS includes all the perks of the Summer Season Pass, plus a 10% discount on parties, unlimited visits to other Funplex locations, a 15% discount on weekday cabana rentals, a 20% discount on souvenir cups, a 20% discount on merchandise, 10% discount on Mount Laurel hotel stays, and a free Funplex Towel (redeemable starting Memorial Day weekend).
How does the weekday Cabana Rental Discount work?
Reservations are required in advance to secure a discounted cabana. Please call our Party Office at (856) 273-9061 for availability.
When are the buddy days?
Summer 2024 Buddy Days will be: June 25th, July 30th, and Aug 27th.
Birthday Party FAQs
What is included in my party?
Each party includes balloons, paper products, a dedicated party host and set-up and clean up. You may bring and set up additional decorations if desired. You will have access to your party area 15 minutes prior to your room time.
Does the package include invites?
Yes, once you place your deposit you will get a link to your invitations. They can be emailed or printed!
What can I expect from my Funplex party?
Your guests will explore the activities and games you have selected for your party. From there, everyone will regroup at the party table to enjoy food, beverages, and cupcakes. Once the kids are finished eating they can continue to enjoy the activities until the end of your party.
How long is my party?
Pick 3 parties will last 2.5 hours, Ultimate parties will last 3 hours and VIP Ultimate parties will last 4 hours. Your room/table time will last approximately 2 hours for all packages.
When do I need to let you know the final guest count?
We will contact you 3 days before your event to finalize your guest head count, food, and any other add-ons. This will guarantee adequate table size and appropriate number of hosts. We also recommend that you provide a guest list so our party check-in can aid in making your event seamless!
Do I have to pay for adults coming to the party?
(2) party parents are included complimentary with all packages. All additional guests, including adults will require admission into the park. Adult prices will vary based on your package. Adult admission will include access to the rides included with your package but will not include arcade credits, food, or beverages.
How and when do I pay for my party?
Your final balance, head count and food orders are due a minimum of 3 days before your event. Accepted payment methods are credit card or cash.
My host was excellent how do I tip them?
A 10% gratuity is automatically applied to all parties. If you would like to tip in addition to the 10% you may do so by cash or card.
When should I arrive for my party?
Please arrive a minimum of 15 minutes early to your event.
Can I bring in any food?
No outside for or beverages are permitted with the exception of cake or cupcakes. The Funplex does not allow ice cream or ice cream cakes.
Hotel FAQs
Do you offer a rewards program?
Wyndham Rewards: Earn 10 points per dollar or 1,000 points, whichever is more, on every qualified stay. Free to join!
Is breakfast included with your rate?
Yes, breakfast at the hotel is always complimentary and it is available from 6AM to 9AM during the weekdays and 6AM to 10AM on the weekends.
Do you offer Microwave / Refrigerator in your rooms?
All LaQuinta Rooms include a microwave and mini refrigerator.
All of the Hawthorne rooms include a microwave and refrigerator in their fully equipped kitchenette.
Is there anything to do near your hotel?
The Funplex Amusement Park | 0 Miles | On Site
Six Flags | 37.5 Miles | NE
Independence Center Philadelphia | 24.2 Miles | W
Adventure Aquarium | 22.6 Miles | W
Cherry Hill Mall | 9.5 Miles | W
Philadelphia Zoo | 27.9 Miles | W
Diggerland USA | 13.3 Miles | S
Big Kahuna Waterpark | 13.3 Miles | S
Live Casino | 21.3 Miles | W
Philadelphia Sports Stadiums | 21.6 Miles | W
Top Golf | 2.8 Miles | W
Camden Waterfront for Concerts | 22.5 Miles | W
Do you have bus parking and is your parking free?
At this time bus parking is complimentary, at times during peak season the availability may be limited so please consult with the hotel staff.
When is the latest I can make a room block reservation for my group?
Reservation cutoff dates are 30 days out to book the special room block rate.
Do you have a pool and work-out room?
Yes, the hotel offers brand-new workout amenities as well as an indoor pool complimentary to all guests.
Do you have a business center?
There is a smaller business center with select services.
Do you have a restaurant/bar?
There is a bar available in the hotel lobby.
How much in taxes will be charged on the reservation?
14.625%
How much in taxes will be charged on the reservation?
14.625%
What is your policy for leaving a deposit?
A valid credit card is needed to guarantee your reservations.
What type of booking deals are available when booking a room block?
With 10 or more rooms we can offer a discounted rate. Please reach out to (856) 548-8448 and ask for our group office for more information.
